FAQs about the HNGRY App

You can use HNGRY without prior registration by clicking on “Maybe later”. However, please note that you will not be able to use the the following functions: Share shopping lists, receive push notifications, and use HNGRY lists on multiple devices.

• iOS: Melde dich mit deiner E-Mail Adresse oder über dein Apple-, Google- oder Facebook-Konto an.
• Android: Melde dich mit deiner E-Mail Adresse oder über dein Google- oder Facebook-Konto an.

• Dein Passwort muss mindestens acht Zeichen umfassen.
• Du musst zwei Zeichenarten verwenden, d.h. dein Passwort muss mindestens eine Ziffer und mind. einen Klein- sowie Großbuchstaben enthalten.
• Dein Passwort muss sich zu deinem Vor- und Nachnamen unterscheiden.

Below “Sign up with email” you will find the option “Forgot password”. Enter your registered email address, we will send you a link to your email account to reset your password and then you can create a new password in the app.

• Login über Google oder Facebook: Leider ist dies in der HNGRY-App nicht möglich. Möchtest du das Passwort deines Googles- oder Facebook-Logins ändern, musst du es direkt in der jeweiligen Plattform abändern.
• Login mit deiner E-Mail Adresse: Aktuell kannst du es nur ändern, indem du beim HNGRY-Login auf den Button “Passwort vergessen” klickst. Du erhältst anschließend eine Mail auf deine registrierte E-Mail Adresse von uns, kannst das aktuelle Passwort zurücksetzen und anschließend ein neues vergeben.

• Wenn du eine neue E-Mail Adresse hast, ändere diese bitte direkt in deinem Google- oder Facebook Konto. Anschließend kannst du dich mit deiner neuen E-Mail Adresse einloggen und keinerlei Daten gehen verloren.
• Für den HNGRY-Login ist eine Änderung deiner E-Mail Adresse aktuell leider nicht möglich.

This is no problem with HNGRY. You can access your HNGRY account from any device. Your shopping lists are always available.

Um dein Konto zu löschen, gehe unter Einstellungen auf “Info / Einstellungen”. Hier findest du ganz unten die Option “Account löschen”.
Falls du keine Möglichkeit mehr hast deinen Account selbst in der App zu löschen, fülle bitte die Fragen in der Mail-Vorlage sorgfältig aus und sende uns deine Löschanfrage an feedback@iamhngry.com.

Bitte überprüfe vorab, ob du noch ein aktives xtraHNGRY Abonnement hast. Um dein Abonnement zu verwalten oder zu kündigen, gehe zu deinen Einstellungen deines Stores, dies können wir leider nicht für dich übernehmen.

Unfortunately, this is not possible in the app. However, if you change your name in your Google or Facebook account, it will also appear in your HNGRY account.

If you want to use a different language in your HNGRY account, you will need to change your phone settings. HNGRY adopts the language settings directly from your phone.

To change your account, you need to create a new account. If you have multiple accounts, you can log in from wherever you want.

You can access your shopping list via the navigation bar at the bottom. Just tap on the shopping list icon on the left. As soon as you have created your first list, you can see your products here in the overview.

The first time you open the app, you have the option of creating a new list. If you want to create further lists, you can do this via the navigation icon in the upper left corner by selecting “Add new shopping list”. Note: Do not forget to save it! The new list is then also available in the navigation bar.

You have two options for changing the name of a list: Either by clicking on the name or by opening the navigation bar and tapping the pen next to the respective list. You can change the name of your list here. Don’t forget to save it after you’ve changed the name!

By opening the navigation bar and tapping on the pen of the respective list you can edit and also delete the list.

If you have created a list and saved it, you can always find it again via the navigation icon in the overview. All products you have edited in the list will also be saved and are available the next time you open the list.

You can change the order of the categories under the sort icon in the upper right corner. By clicking on the pencil icon next to “By category” you can change the order of the categories.

I’m afraid that’s not possible. To make the app as convenient to use as possible, categories will not be displayed until you add or purchase a product in that category.

Based on your previous purchases, we suggest the products that you will probably need again. This should make your shopping planning easier.

If you are in a shopping list, you can enter products in the search bar at the top. You can add a product by tapping. When the product is added to the list, a short confirmation will appear on the screen.

If a product you want is not yet available as a term, you can create it as you wish. Simply enter the desired product into the search field; it will appear exactly as written. Now you can add it as usual by tapping on the plus icon. Products created by you are marked with a shopping bag symbol.

If you want to delete a product from the list, just swipe to the left on the product. This works for all products in your shopping list, whether already purchased or not.

I’m afraid that’s not possible. However, you can use the detail function of a product to adjust the quantity if you want to buy more.

Once you have purchased a product from your shopping list, just tap it briefly. The product then disappears from your shopping list and appears crossed out under “Bought products”. If you don’t want to see them any more, you can hide your purchased products by tapping on “Hide bought products”. Of course, you can always show them again at any time.

If you want to delete a product from the list, just swipe to the left on the product. This works for all products in your shopping list, whether already purchased or not.

Use the detail function next to the products on your list to specify quantities, select the appropriate unit and add notes or product details. Or you can enter the quantity directly in the search (e.g. 1kg dark chocolate). These details will then be displayed in the shopping list next to the product. Of course you can edit or delete the details at any time.

There is no separate field for prices and places of purchase. However, you can add notes of your choice using the detail function. Just write prices and places of purchase in the notes. These will be displayed in the shopping list next to the product.

Use the sorting icon at the top right in the shopping list to select your preferred type of product sorting. You can sort them by most recently added product at the top or bottom or by category.

I’m afraid that’s not possible. However, you can of course add the same products to all your lists.

Unfortunately, this is not possible. To simplify the use, the products are automatically assigned to the respective category.

To add products using voice command, you can use the voice command on your keyboard. If this doesn’t work, please check your keyboard settings to see if you have activated voice command and granted all the necessary permissions.

The HNGRY product catalogue is intended to cover the most popular products. However, you can add unusual products as your own products. Simply enter the desired product into the search field; it will appear exactly as written. Now you can add it as usual by tapping on the plus icon. Products created by you are marked with the shopping bag symbol.

Use the sharing icon at the top right in your shopping list to share your list with friends or family. If you tap on the icon, a selection opens where you can decide how and with whom you want to share your list. The recipients will then receive a generated link and can access your list.

If you click on the sharing icon, a selection will open where you can decide how you want to share your list. You can also select SMS or e-mail here.

By opening the navigation bar and tapping on the pencil of the respective list, you can edit it. Here you can also see all the people you have shared your list with. Simply click on the bin icon next to the participant you want to remove and then click save.

You can edit lists by opening the navigation bar and tapping the pen next to the respective list. You can also see all the participants you have shared your list with here. Simply remove all participants using the recycling bin symbol and then click save.

When you have received an invitation to a list, the link will take you directly to your friend’s list. If you haven’t installed the HNGRY app yet, the link will take you directly to the Playstore or Appstore, where you can install the app. Then the link will also take you to your friend’s list.

You can find your shopping statistics in your shopping list, on the right above the products you have bought.

Your statistics are intended to give you an overview of which categories you buy the most products from. For example, this can help you plan your next purchase better or organise your diet.

I’m afraid that’s not possible.

The statistics are based exclusively on the products on your shopping list that you have marked as purchased. No further data are used to compile the statistics.

In order to view statistics about your purchases, you must first purchase a few products from your shopping list. If no display appears here, check your shopping list and see if you have already marked products as purchased.

Perhaps you currently don’t have internet access ? Check your internet connection and try to log in again.

If a product is not added to the list even though you tap on it, it is already on your list. You can tell if a product is already on your list by the icon next to the product name. If you see a check mark there, you have already added the product. The following message will appear: This product is already on your list.

When sending over the Internet, please check your Internet connection. If further attempts still don’t work, choose another way of sharing, such as SMS.

In order simplify operation, the app hides the keyboard from time to time. To display the keyboard again, simply tap on a text field.

Currently there is no troubleshooting guide. If you have a problem, please send us a short description and the bug report. You can find the bug report in the HNGRY App by tapping “Send Bug Report” under Settings.

Yes. Only those who have subscribed to xtraHNGRY with their own registered account are able to use all the features.

Please check if you are logged in with the same account you subscribed to xtraHNGRY.

If you want to cancel your xtraHNGRY subscription, please go to the settings of your store. Unfortunately, we are not able to do this for you.

You can check your subscription at any time in the HNGRY app settings by tapping on”xtraHNGRY subscription” or in the device settings under “Subscriptions”.

Unfortunately this is not possible. If you are missing a category or you wish something else, you are welcome to contact us at feedback@iamhngry.com. This will help us to improve the app.

You can access your HNGRY account from any device. Your shopping lists are always available.

You can use almost all functions even without an Internet connection, so there is nothing to stop you from shopping in supermarkets. Only the sharing of a shopping list is not possible.

Unfortunately, this is not yet possible, but we plan to offer it in the future.

Currently, we support the iOS and Android operating systems.

You can turn notifications on or off by allowing or denying access to your phone.

You can read our Terms of Use and Privacy Policy at any time in the settings.

You are welcome to contact our support team by e-mail at any time. We will then deal with your problem as quickly as possible. Our e-mail address is: feedback@iamhngry.com

Thanks for asking. We have deliberately omitted the vowel, as each user may decide for himself whether he is currently “hungry” or “hangry”. So it’s up to you how the app may be called! We look forward to get comments on this on our social media channels.